I've been getting paper delivery of the Wall Street Journal for a long time, but I've decided to go online only. I tried to make the change online, but it was impossible to do so. They said they have "too many pricing options to quote prices online", which is total and utter bullshit. Of course they want me to call and and speak to a person so they can try to retain me. Fine, that's business.
But I just tried to call in and it was "outside of our normal business hours" without saying exactly what those hours are. I'm sorry. Also bullshit. The paper has a million paper subscribers and another 2.5 million or so online. They can staff a couple of retention specialists to their call center on weekends. Or they could outsource it to a vendor in the Philippines or something, which is probably what they're doing anyway. It's not always apparent to the naked eye but I am busy during the week.
No comments:
Post a Comment