Tuesday, August 13, 2019

Re-intermediation

There has been a lot of excitement in recent decades about the virtues of disintermediation, or making it possible for people to get goods and services without access to intermediaries or gatekeepers. Everybody hates salespeople.

But there are all kinds of problems with this, with the demise of the gatekeepers. First and foremost we see this in the decline of expertise and respect for it. If everybody DIYs everything, nothing ever gets done well. Things fall apart, then we have to go back and do them again properly. If we even get a chance to do so, as we might not with the rainforest.

At the very worst, we get conspiracy theorists and crackpots being pushed by YouTube algorithms in ways that destroy everything, as we have seen in recent electoral cycles. This article from NYT on YouTube in Brazil illustrates this principle well. YouTube begets Bolsonaro, who may be more destructive than Trump.

How do we move back to a model where expertise is respected? First and foremost, by respecting it ourselves and paying for services when we can. Subscribe to newspapers. Buy books. Hire handymen, and lawyers and accountants. These are threadbare answers, I know, but it's a start.

No comments: