Just reviewed my prior posts about the Red Cross and I saw that once in the past a guy who had called me had executed a pitch perfect assumptive close (in sales literature this is where the salesperson just assumes that the the prospect will roll forward with the sale and moves without skipping a beat into working out the details of executing the transaction: "Will that be cash or charge, Dr. Troy?"
In recent calls they've displayed other signs of good sales training. The woman who called me last week -- I answered because I knew it was in fact about time for me to give -- started in by saying "Your blood type -- O Positive -- is in heavy demand right now" in a very upbeat way. Today the woman who called to remind me of my appointment tomorrow said: "Should we go ahead and set up a time for your next available window in June?", also with an upbeat lilt.
These Red Cross call center folks have a hard job. It's not quite as bad as cold-calling to sell life insurance, but probably somewhere in the same ballpark. But it gets a little old to be on the receiving end of it. At least they're not selling life insurance.
3 comments:
Hey Clark:)
I know these calls can be annoying;) But on behalf of folks like Tim, we thank you so much for your life-saving gift!❤️ Tim donated blood for years, never realizing he would be on the receiving end one day! Thanks again!
PS: Make sure to keep a close eye on your hemoglobin. I must’ve given too close together for my body and became anemic, so I can no longer give, even though I’m back to normal now…
Neva, no worries. It's totally fine. It's just interesting to see that they are in fact getting training much like what salespeople get. I had to learn some of that stuff myself and it's valuable. I like giving blood. It's an easy win for any given day and I get to eat Cheez-its and Nutterbutters, which we never have at home (which is probably for the best). You also get to have nice conversations with people you wouldn't otherwise meet.
Well, I’m glad it’s such a pleasant experience for you!! Thanks again!
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